Tuesday, June 01, 2004

In a way, I guess its my fault. Directly or indirectly, I have been responsible for one of the most action packed, high emotion, high drama days of my sisters life.The thing was you see, my sister had put on a lot of weight. Before her wedding, she'd been pretty skinny but afterwards, she put on a lot of weight. Dutiful brother that I was, I ensured that I made negative remarks regarding her weight whenever I saw her. After which I had the satisfaction of watching my sister squirm, wail,complain to my mom and then run to the mirror to check her physique from all angles.

She joined aerobics classes. The classes went on till everyone else in the class dropped out. Who'd want to jump and dance at 5:30 in the morning anyway? So then my sister took up swimming. A couple of days back, my sister found herself practically alone at the pool. Her only company was a 10 year old boy who insisted that she dive from the springboard a few times to entertain him. My sister dutifully agreed and jumped a few times for him. The bonding completed, she returned home,had a bath and discovered that her "Thali" was missing. For those of you who dont know what a Thali is, its a thread with some ornaments which is tied around the bride's neck by the groom during the marriage. Its the most important part of the marriage ceremony and its the final proof that the woman is married. Its supposed to remain around the neck for her entire lifetime. So naturally when she found she was Thaliless, my sis panicked. She dragged my Brother-in-law to the swimming pool so that she could find it again. Trouble was, she'd forgotten her swimsuit this time. So she ran to her friends room and borrowed her swimsuit. It never occured to my sis that the swim suit was too small for her. So pushed, pulled and squirmed into the suit and dived into the pool. First dive, no sign of Thali. Second dive, no sign of Thali. Third dive, her contact lenses drifted away.

You must understand that without her contact lenses, my sister cant even distinguish between night and day.(Luckily, I did not inherit this from my dad). So my sister struggled out of the pool, got onto the land, went to the changing room and found that the swimsuit had ripped.

She tearfully asked the trainer there too look for the Thali. He dived once and came up, triumphantly holding the Thali in his hand.

So in a way, I guess I'm responsible for the mishap. Trouble is, I find the whole incident uproariously funny :P.

Here's some stuff my cousin Prashant picked up at the Taj Hotel. I find it kinda funny.

Service Facts
Why do customers leave ?
1% -- Die
3% -- move
5% -- buy information from friends.
9% -- Lower price from competition.
14% -- Quality
68% -- Indifference towards customers.

5 Determinants of Service.
Reliability 32%
Responsiveness 22%
Assurance 19%
Empathy 16%
Tangibles 11%

Types of Language and their impact.
Verbal 7%
Vocal 38%
Visual 55%

Private and public Zones
Intimate Zone 0 to 1.5 ft Emotional relation
Personal Zone 1.5 to 4 ft Social oficial relation
Social Zone 4 to 12 ft Stranger postman etc
Public Zone 12 ft+ Large Groups

What irritates the guest the most ?
Not yet
I have been busy
Its company policy
I dont know
You will have to
That’s not my department
We dont do that here
It was’nt me
I did’nt tell u that
Have a pleasant night

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